Terms & Conditions

Effective Date: March 22, 2026

IMPORTANT - PLEASE READ CAREFULLY. These Terms and Conditions ("Terms") constitute a binding agreement between the entity or person identified in the applicable Order or account registration ("Customer" or "You") and rrweb, a private limited liability company organised under the laws of the Netherlands, with its registered office in Amsterdam ("rrweb" or "We"), governing Customer's access to and use of the rrweb Cloud service ("Service").

By creating an account, executing an Order Form, or otherwise accessing or using the Service, You agree to be bound by these Terms. If You are entering into these Terms on behalf of a company or other legal entity, You represent that You have the authority to bind that entity.

These Terms apply exclusively to the rrweb Cloud hosted service. The rrweb library is licensed separately under its applicable open-source licence or, where applicable, under a commercial licence agreement between Customer and rrweb. Nothing in these Terms limits or modifies the rights granted under those separate licences.

1. Definitions

Capitalised terms used in these Terms have the meanings set out below or where they are first defined in the body of these Terms.

"Affiliate" means any entity controlling, controlled by, or under common control with a party, where "control" means direct or indirect ownership of more than fifty per cent (50%) of the voting securities of such entity.

"Aggregate Data" means data derived from Customer Data and Service usage that has been de-identified and aggregated such that it does not identify Customer or any individual, and which rrweb may use for product improvement, benchmarking, and publication purposes.

"Authorised User" means any individual - including Customer's employees, contractors, agents, and End Users - whom Customer permits to access or use the Service.

"Customer Application" means Customer's software application or product into which the Service is integrated or embedded.

"Customer Data" means all data, information, and content that Customer or its Authorised Users submit to, upload to, or store within the Service, including session replay recordings and associated metadata.

"Documentation" means the technical documentation, API references, and user guides made generally available by rrweb at docs.rrweb.com (or such successor URL).

"End User" means a user of Customer's Application whose interactions are recorded or processed through the Service.

"End User Agreement" means Customer's standard terms of service or end-user licence agreement governing End Users' use of the Customer Application.

"Fair Use Policy" means the usage guidelines published by rrweb at rrweb.com/fup setting out reasonable limits on storage, API calls, and compute resources.

"Fees" means all amounts payable by Customer for the Service as set out in the applicable Order Form or as displayed on the pricing page.

"Order Form" means any written or electronic ordering document executed by the parties (or submitted by Customer through the Service) that references these Terms and specifies the Fees, Subscription Term, and other commercial terms. An Order Form may supplement or vary the defaults in these Terms to the extent expressly stated therein.

"Recorded Session" means a single session replay recording captured by the rrweb SDK and ingested into the Service.

"Service" means the rrweb Cloud hosted session replay infrastructure made available by rrweb, including the APIs, dashboard, SDKs, and all related hosted components, but excluding the open-source rrweb library.

"Subscription Term" means the period during which Customer is entitled to access and use the Service, as specified in the applicable Order Form or account settings.

"Usage Credit" means a prepaid monetary credit denominated in the applicable billing currency that may be applied against usage-based Fees.

2. Scope and Open-Source Carve-Out

2.1 Scope

These Terms govern Customer's access to and use of the Service. The Service is provided as infrastructure for session replay recording, storage, retrieval, and playback, and is designed to be embedded into Customer Applications.

2.2 Open-Source Library

The rrweb library (including the recorder, player, and related packages) is licensed separately under its applicable open-source licence or under a commercial licence agreement and is expressly excluded from the scope of these Terms. Customer's use of the rrweb library is governed solely by the applicable open-source or commercial licence. No provision of these Terms shall be construed to limit the rights granted under such licence.

3. Account Registration and Orders

3.1 Registration

To access the Service, Customer must create an account by providing accurate and complete registration information and maintaining a valid payment method on file. Customer is responsible for maintaining the confidentiality of its account credentials and for all activities that occur under its account.

3.2 Order Forms

Customer may subscribe to the Service by completing an online order through the Service or by executing a written Order Form with rrweb. Each Order Form is subject to and governed by these Terms and is deemed part of these Terms. Where an Order Form expressly specifies terms that differ from the defaults in these Terms, the Order Form prevails for that subscription.

3.3 Affiliate Ordering

Customer's Affiliates may place their own Order Forms under these Terms. Each such Order Form creates a separate contractual relationship between the Affiliate and rrweb, governed by these Terms. The Affiliate will be deemed the "Customer" for all purposes under its Order Form. The original Customer entity remains jointly liable for its Affiliates' compliance with these Terms and payment of all Fees.

4. Usage and Metering

4.1 Usage Metric

The primary billing metric for the Service is the number of Recorded Sessions ingested per month. There is no limit on the number of Authorised Users. Storage, API calls, and compute resources are subject to the Fair Use Policy.

4.2 Data Retention

Unless otherwise specified in an Order Form, the default data retention period for Recorded Sessions is thirty (30) days from ingestion.

4.3 Overage

If Customer's usage exceeds its included Recorded Session allowance (or, for on-demand billing, the balance of its Usage Credits), rrweb will bill Customer for excess usage at the per-session rate published on the rrweb pricing page or as specified in the applicable Order Form.

5. Licence Grant and Restrictions

5.1 Licence Grant

Subject to these Terms and payment of the applicable Fees, rrweb grants Customer a non-exclusive, non-transferable (except as expressly permitted), revocable licence during the Subscription Term to:

(a) access and use the Service in accordance with the Documentation;

(b) integrate the Service into Customer Applications and make the Service available to End Users as part of Customer Applications;

(c) use any rrweb-provided SDKs, APIs, and related materials ("rrweb Materials") solely to facilitate use of the Service.

5.2 Embedding and Distribution Rights

Customer may embed the Service into Customer Applications that are distributed to, or made available for use by, Customer's own customers and End Users. This includes the right to offer session replay functionality powered by the Service as a feature of Customer's commercial products and services.

5.3 End User Agreements

Customer shall ensure that each End User Agreement includes terms that are at least as protective of rrweb's rights and interests as the provisions of these Terms, including:

(a) a non-exclusive, non-transferable right to use the Service solely as integrated with the Customer Application;

(b) a prohibition on independent access to or reverse engineering of the Service;

(d) a statement that rrweb retains all intellectual property rights in the Service;

(e) appropriate privacy disclosures regarding session replay data collection.

Customer is solely responsible for its End Users' compliance with these Terms and shall be liable for any breach caused by an End User.

5.4 Restrictions

Except as expressly authorised, Customer shall not, and shall not permit any third party to:

(a) access or use the Service to develop, market, or operate a product or service that competes with the Service;

(b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service (except to the extent expressly permitted by applicable law);

(d) sublicence, resell, rent, lease, or distribute the Service on a standalone basis (for the avoidance of doubt, embedding the Service within a Customer Application as permitted by Section 5.2 is not standalone distribution);

(e) use the Service for benchmarking or competitive performance analysis without rrweb's prior written consent;

(f) circumvent or attempt to circumvent any usage limits, technical limitations, or security measures of the Service;

(g) use the Service in connection with high-risk or life-critical activities, including but not limited to operation of nuclear facilities, air traffic control, medical life support, or emergency response systems;

(h) upload to, or use the Service in connection with, any malware, spyware, virus, or other malicious code;

(i) use automated means, including web scraping or web harvesting, to extract data from the Service other than through the documented APIs;

(j) use the Service in violation of any applicable law or regulation, including data protection, export control, consumer protection, and intellectual property laws.

6. Customer Obligations

6.1 Compliance

Customer shall comply with all applicable laws and regulations in connection with its use of the Service, including all applicable data protection laws and regulations. Customer is solely responsible for ensuring that it has obtained all necessary consents, approvals, and authorisations from End Users for the recording, storage, and processing of session replay data through the Service.

6.2 Sensitive Data

Customer shall not use the Service to record, store, or process: (a) protected health information as defined under HIPAA or equivalent legislation; (b) payment card data subject to PCI-DSS; (c) government-issued identification numbers; or (d) other categories of sensitive personal data, unless Customer has implemented appropriate masking, redaction, or anonymisation measures using the rrweb SDK's privacy controls before such data is transmitted to the Service. rrweb is not a HIPAA Business Associate and shall not be required to enter into a Business Associate Agreement.

6.3 Account Security

Customer is responsible for maintaining the security of its account credentials, API keys, and access tokens, and for all use of the Service under its account. Customer shall notify rrweb promptly of any known or suspected unauthorised use.

6.4 Cooperation

Customer shall cooperate with rrweb in connection with the performance of these Terms, including providing information reasonably requested by rrweb for support, troubleshooting, and compliance purposes.

7. Fees, Billing, and Payment

7.1 On-Demand Billing

Unless otherwise specified in an Order Form, the Service operates on a monthly on-demand basis. Customer's account includes a number of free Recorded Sessions per month as published on the rrweb pricing page. When Customer's usage exceeds the free session allowance, a charge will be debited immediately to Customer's payment method on file. The default charge is fifty-four US Dollars (USD $54) (or the equivalent in EUR, as applicable). This amount is held as a non-refundable, non-expiring Usage Credit that is applied against subsequent usage. Additional credits are debited in the same increment as usage accrues.

7.2 Order Form Billing

Where an Order Form specifies annual or other committed billing terms, all Fees under that Order Form are invoiced in accordance with the payment schedule set out therein and are due within thirty (30) days of invoice date, unless otherwise agreed.

7.3 Non-Refundable

All Fees and Usage Credits are non-cancellable and non-refundable.

7.4 Payment Failure

If a payment cannot be processed, rrweb will notify Customer and allow fourteen (14) days to remedy the failure. If Customer fails to pay more than two (2) times during any twelve-month period, rrweb may require advance payment or deposit as a condition of continued access. Delinquent amounts accrue interest at the lesser of one and one-half per cent (1.5%) per month or the maximum rate permitted by applicable law. Failure to pay may result in notification being given to End Users of Customer.

7.5 Taxes

All Fees are exclusive of taxes, levies, duties, and similar governmental assessments, including value-added, sales, use, or withholding taxes ("Taxes"). Customer is responsible for paying all Taxes associated with its purchases, excluding taxes based on rrweb's net income. If rrweb is required to collect or remit Taxes, such amounts will be invoiced to Customer unless Customer provides a valid tax exemption certificate.

7.6 Currency

Fees may be denominated in US Dollars (USD) or Euros (EUR) as specified in the applicable Order Form or at the time of account creation.

7.7 Price Changes

rrweb may increase Fees for any renewal period by providing Customer with at least thirty (30) days' advance written notice. Any increase for an annual renewal shall not exceed the lower of: (a) the annual rate of change of the European Union Harmonised Index of Consumer Prices (HICP) for the preceding twelve-month period plus five percentage points (5%); or (b) rrweb's then-current published list price for the applicable subscription. If Customer does not agree to the increase, Customer may terminate the applicable Order Form effective at the end of the then-current Subscription Term by providing written notice within thirty (30) days of receiving the price increase notification.

8. Free Usage Tier

8.1 Free Session Allowance

Customers on the on-demand billing model receive a number of free Recorded Sessions per month as published on the rrweb pricing page. A valid payment method must be on file to activate the free allowance. There is no time-limited free trial.

8.2 Conversion to Paid Usage

When Customer's usage exceeds the free session allowance in a given month, the first Usage Credit charge is debited automatically. This credit is non-refundable and does not expire month-to-month.

8.3 Free Tier Warranty and Liability

THE SERVICE PROVIDED UNDER THE FREE SESSION ALLOWANCE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RRWEB'S AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO CUSTOMER'S USE OF THE FREE SESSION ALLOWANCE SHALL NOT EXCEED ONE HUNDRED US DOLLARS (USD $100). CUSTOMER SHALL BE FULLY LIABLE TO RRWEB FOR ANY DAMAGES ARISING FROM CUSTOMER'S USE OF THE FREE SESSION ALLOWANCE, INCLUDING ANY BREACH OF THESE TERMS.

9. Confidentiality

9.1 Definition

"Confidential Information" means any non-public information disclosed by one party ("Disclosing Party") to the other ("Receiving Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. The Service, rrweb Materials, pricing, and the terms of any Order Form are rrweb's Confidential Information. Customer Data is Customer's Confidential Information.

9.2 Obligations

The Receiving Party shall: (a) use Confidential Information only for the purposes of exercising rights or performing obligations under these Terms; (b) not disclose Confidential Information to any third party except to employees, contractors, and advisors with a need to know who are bound by confidentiality obligations at least as protective as those herein; and (c) protect Confidential Information using at least the same degree of care it uses for its own confidential information, but no less than reasonable care.

9.3 Exceptions

Confidential Information does not include information that: (a) is or becomes publicly available without fault of the Receiving Party; (b) was known to the Receiving Party prior to disclosure; (c) was independently developed by the Receiving Party without use of Confidential Information; or (d) was rightfully received from a third party without restriction. Disclosure is permitted if required by law, regulation, or court order, provided the Receiving Party gives the Disclosing Party prompt written notice (where legally permitted) and cooperates in seeking protective treatment.

10. Service Levels and Support

10.1 Availability

rrweb will use commercially reasonable efforts to maintain the availability of the Service. Unless otherwise specified in an Order Form, no specific uptime percentage is warranted.

10.2 Service Credits

Where an Order Form specifies an uptime commitment, any failure to meet that commitment entitles Customer to Service Credits as described in the Order Form. Unless otherwise specified, Service Credits must be claimed within ninety (90) days of the month in which the downtime occurred, are capped at one hundred per cent (100%) of the monthly Fee for the affected Service, and are Customer's sole and exclusive remedy for failure to meet the availability commitment.

10.3 Termination for Persistent Failure

If an Order Form specifies an uptime commitment and the Service availability falls below eighty per cent (80%) for a continuous period of ninety (90) days or more, Customer may terminate the applicable Order Form upon written notice and shall be entitled to a pro-rata refund of prepaid Fees for the unused remainder of the Subscription Term.

10.4 Availability Exclusions

Any uptime commitment excludes downtime attributable to: (a) scheduled maintenance, provided rrweb gives reasonable advance notice; (b) emergency maintenance necessary to protect the security or integrity of the Service; (c) force majeure events; (d) failures of Customer's infrastructure, networks, or equipment; (e) Customer's misconfiguration of the rrweb SDK or APIs; (f) third-party services not operated by rrweb; (g) distributed denial-of-service attacks or other malicious activity directed at the Service; or (h) usage exceeding three hundred per cent (300%) of Customer's highest sustained twenty-four-hour usage in the preceding thirty (30) days.

10.5 Support

Unless otherwise specified in an Order Form, support is provided via email and ticket-based channels during business hours (Monday to Friday, 09:00--18:00 CET, excluding Dutch public holidays). rrweb targets a response time of one (1) business day. Response times are targets, not guarantees, unless an Order Form specifies otherwise.

10.6 Support Exclusions

rrweb is not obligated to provide support for issues arising from: (a) Customer's negligence or misconfiguration; (b) third-party software, hardware, or services not provided by rrweb; (c) use of the Service in a manner inconsistent with the Documentation; or (d) modifications to the Service not performed by rrweb. If rrweb investigates a reported issue and determines it falls within these exclusions, rrweb may charge Customer for the investigation time at rrweb's then-current professional services rates.

11. Data, Privacy, and Security

11.1 Customer Data Ownership

As between the parties, Customer retains all right, title, and interest in and to Customer Data. rrweb acquires no rights in Customer Data except the limited licence granted in Section 11.2.

11.2 Licence to Customer Data

Customer grants rrweb a non-exclusive, worldwide, royalty-free licence to use, copy, store, transmit, display, and process Customer Data solely as necessary to: (a) operate and provide the Service; (b) perform rrweb's obligations under these Terms; and (c) generate Aggregate Data. This licence terminates upon deletion of Customer Data from the Service.

11.3 Aggregate Data

rrweb may collect, derive, and use Aggregate Data for product improvement, benchmarking, analytics, marketing, and publication purposes, including the publication of case studies, blog posts, and statistical reports on rrweb's website. Aggregate Data will not identify Customer or any individual.

11.4 Data Processing

Customer is the data controller and rrweb is the data processor with respect to any personal data contained in Customer Data, as those terms are defined under the General Data Protection Regulation (EU) 2016/679 ("GDPR"). The parties shall enter into a Data Processing Agreement ("DPA") in the form published at rrweb.com/privacy, which is incorporated into and forms part of these Terms. The DPA, together with rrweb's Privacy Policy published at rrweb.com/privacy, set out the full terms governing the processing of personal data.

11.5 Data Residency

Unless otherwise specified in an Order Form, Customer Data is processed in the region selected by Customer at the time of account creation. Additional data residency options, including processing in specific countries or on specific cloud providers, may be specified in an Order Form and may be subject to additional Fees.

11.6 Security

rrweb will maintain reasonable and appropriate administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Customer Data. rrweb will not materially decrease the overall security of the Service during the Subscription Term.

11.7 Data Retention and Deletion

Upon termination or expiration of these Terms or any Order Form, rrweb will make Customer Data available for export or download for a period of thirty (30) days. After the expiration of such period, rrweb will have no obligation to maintain Customer Data and will delete all copies of Customer Data in its systems, unless retention is required by applicable law.

12. Intellectual Property

12.1 rrweb Property

As between the parties, rrweb (and its licensors, where applicable) owns and retains all right, title, and interest in and to the Service, rrweb Materials, Aggregate Data, Documentation, and all related intellectual property rights. These Terms do not convey to Customer any ownership interest in the Service.

12.2 Feedback

If Customer provides rrweb with any suggestions, ideas, enhancement requests, feedback, or other recommendations relating to the Service ("Feedback"), Customer hereby assigns to rrweb all right, title, and interest in such Feedback, and rrweb shall have the unrestricted right to use and exploit such Feedback without compensation to Customer.

12.3 Proprietary Notices

Customer shall not remove, alter, or obscure any proprietary notices, copyright notices, or trademark attributions included in or displayed by the Service or rrweb Materials.

13. Warranty Disclaimer

THE SERVICE AND RRWEB MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. RRWEB DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RRWEB DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL MEET CUSTOMER'S SPECIFIC REQUIREMENTS. AN ORDER FORM MAY SPECIFY ADDITIONAL WARRANTIES THAT APPLY TO THE SUBSCRIPTION GOVERNED BY THAT ORDER FORM.

14. Limitation of Liability

14.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF REVENUE, BUSINESS INTERRUPTION, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Aggregate Liability Cap

EXCEPT FOR CUSTOMER'S BREACH OF SECTION 5.4 (RESTRICTIONS), CUSTOMER'S INDEMNIFICATION OBLIGATIONS, OR EITHER PARTY'S FRAUD OR WILFUL MISCONDUCT, EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO RRWEB IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14.3 Free Tier Cap

For usage under the free session allowance (Section 8), rrweb's total aggregate liability shall not exceed one hundred US Dollars (USD $100).

14.4 Essential Basis

THE LIMITATIONS IN THIS SECTION 14 REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THEM. THEY SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

15. Indemnification

15.1 Customer Indemnification

Customer shall defend, indemnify, and hold harmless rrweb and its officers, directors, employees, and agents from and against any third-party claims, demands, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) Customer Data, including any allegation that Customer Data violates applicable law or infringes third-party rights; (b) Customer's breach of these Terms; (c) Customer's failure to obtain necessary End User consents for session replay recording; or (d) Customer's fraud, gross negligence, or wilful misconduct.

15.2 rrweb IP Indemnification

rrweb shall defend Customer against any third-party claim alleging that the Service, as provided by rrweb and used in accordance with these Terms, infringes a third-party patent, copyright, or trade secret ("IP Claim"), and shall indemnify Customer against any damages finally awarded against Customer (or amounts agreed in settlement) in connection with such IP Claim. If rrweb receives information about a potential IP Claim, rrweb may in its discretion and at no cost to Customer: (a) modify the Service so that it is no longer infringing; (b) procure for Customer a licence to continue using the Service; or (c) terminate the affected Order Form and refund to Customer any prepaid Fees for the unused remainder of the Subscription Term.

15.3 IP Indemnification Exclusions

Section 15.2 does not apply to claims arising from: (a) use of the Service in combination with non-rrweb software, hardware, or data where the Service alone would not be infringing; (b) Customer Data; (c) modifications to the Service not made by rrweb; (d) use of the Service in violation of these Terms; or (e) any free or unpaid usage of the Service.

15.4 Liability Cap on IP Indemnification

rrweb's total liability under Section 15.2 shall not exceed the total Fees paid or payable by Customer in the twelve (12) months preceding the IP Claim.

15.5 Procedures

The indemnified party shall: (a) provide prompt written notice of any claim; (b) grant the indemnifying party sole control over the defence and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnifying party shall not settle any claim in a manner that imposes obligations on the indemnified party without its prior written consent.

16. Term and Termination

16.1 Term

These Terms commence on the date Customer first accepts them and continue until all subscriptions and Order Forms have expired or been terminated.

16.2 On-Demand Subscriptions

Unless governed by an Order Form, subscriptions are ongoing on a month-to-month basis and may be cancelled by Customer at any time through the Service's account settings. Cancellation takes effect at the end of the then-current monthly billing period. Contractual obligations (including payment of accrued Fees and Sections that survive termination) survive for thirty (30) days following cancellation.

16.3 Order Form Subscriptions

Where a subscription is governed by an Order Form, the Subscription Term and renewal terms are as specified in the Order Form. Unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Term, the subscription will automatically renew for successive periods equal to the lesser of one (1) year or the initial Subscription Term.

16.4 Termination for Cause

Either party may terminate these Terms (and all outstanding Order Forms) for cause upon thirty (30) days' written notice if the other party materially breaches these Terms and fails to cure such breach within the notice period.

16.5 Immediate Termination

rrweb may terminate these Terms and Customer's access to the Service immediately upon written notice if: (a) Customer fails to make payment when due more than twice in any twelve-month period; (b) Customer's use of the Service poses an actual or imminent threat to the security, integrity, or availability of the Service or other customers' data; (c) Customer breaches Sections 5.4 (Restrictions) or 6.2 (Sensitive Data); or (d) Customer becomes insolvent, makes an assignment for the benefit of creditors, or becomes subject to bankruptcy, receivership, or similar proceedings.

16.6 Effect of Termination

Upon termination or expiration: (a) all licence rights and access to the Service immediately cease; (b) Customer shall immediately cease all use of the Service and rrweb Materials; (c) each party shall return or destroy the other party's Confidential Information; (d) rrweb will make Customer Data available for export for thirty (30) days in accordance with Section 11.7; (e) Customer shall pay all accrued and unpaid Fees within thirty (30) days. Termination does not relieve Customer of its obligation to pay Fees for the remainder of any committed Subscription Term under an Order Form, except where Customer terminates for rrweb's uncured material breach pursuant to Section 16.4. No refunds will be issued.

16.7 Survival

The following Sections survive termination or expiration: 1 (Definitions), 5.4 (Restrictions), 7 (Fees, to the extent of accrued obligations), 8.3 (Free Tier Warranty), 9 (Confidentiality), 11 (Data, to the extent of data deletion obligations), 12 (IP), 13 (Warranty Disclaimer), 14 (Limitation of Liability), 15 (Indemnification), 16.6--16.7 (Effect of Termination; Survival), and 17 (General Provisions).

17. General Provisions

17.1 Publicity

Customer grants rrweb the right to use Customer's company name and logo as a reference for marketing and promotional purposes on rrweb's website and in communications with existing or potential customers and investors, subject to Customer's standard trademark usage guidelines. Customer may opt out by sending an email to legal@rrweb.com. If Customer opts out after rrweb has already published a reference, rrweb will remove it within thirty (30) days of receiving the opt-out request.

17.2 Amendments

rrweb may amend these Terms by publishing updated Terms at rrweb.com/terms. rrweb will notify Customer of material changes by email to the address associated with Customer's account. Updated Terms are deemed accepted unless Customer provides written objection within thirty (30) days of publication. If Customer objects, the prior version of these Terms will continue to apply until the end of the then-current Subscription Term, at which point the updated Terms will apply to any renewal. Customer's continued use of the Service after the thirty-day objection period constitutes acceptance.

17.3 Assignment

Customer may not assign or transfer these Terms or any rights hereunder without rrweb's prior written consent. rrweb may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their permitted successors and assigns.

17.4 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands. An Order Form may specify different governing law and jurisdiction for the subscription governed by that Order Form.

17.5 Non-Solicitation

Where an Order Form includes a non-solicitation provision, Customer shall not, during the Subscription Term and for twelve (12) months thereafter, directly solicit for employment any rrweb employee who is materially involved in the delivery of the Service to Customer. This restriction does not apply to responses to general public advertisements or solicitations.

17.6 Audit

rrweb may, at its own expense and upon thirty (30) days' prior written notice, engage an independent third-party auditor to audit Customer's records and systems to verify compliance with the usage limits and restrictions in these Terms. Audits shall be conducted during Customer's normal business hours and shall not unreasonably interfere with Customer's operations. Customer shall cooperate reasonably with the auditor. If an audit reveals usage exceeding the applicable limits by more than five per cent (5%), Customer shall promptly pay for the excess usage at the then-current list price and reimburse rrweb for the reasonable costs of the audit.

17.7 Export Compliance

The Service may be subject to export control laws and regulations. Customer shall comply with all applicable export and import control laws and regulations and shall not access or use the Service in any country subject to a comprehensive embargo or in violation of any applicable trade sanctions.

17.8 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) where such failure or delay results from circumstances beyond the party's reasonable control, including natural disasters, acts of war or terrorism, epidemics, government actions, internet or telecommunications outages, or power failures.

17.9 Notices

All notices under these Terms shall be in writing and shall be deemed given: (a) upon delivery if delivered personally; (b) upon sending if sent by email to the address associated with Customer's account or to legal@rrweb.com (as applicable); or (c) upon receipt if sent by internationally recognised courier. Notices of breach or termination sent by email must also be sent by courier.

17.10 Entire Agreement; Severability; Waiver

These Terms, together with all Order Forms and the DPA, constitute the entire agreement between the parties regarding the Service and supersede all prior communications and agreements. If any provision is held unenforceable, the remaining provisions continue in full force. A party's failure to enforce any provision does not constitute a waiver. Each party is an independent contractor; nothing in these Terms creates a partnership, joint venture, or employment relationship.

17.11 No Third-Party Beneficiaries

These Terms do not confer any rights on any third party. End Users are not third-party beneficiaries of these Terms.